Category: Customer Support

OEM Technical Support in the Alternative Energy Sector

The alternative energy industry is a developing, exciting market sector, with new sites, technology and complexity being added all the time. Today’s supply chain pressures and the very tight labor market result in unique challenges for CNG-Biogas fueling stations and their customers. In the CNG-Biogas fueling industry, consolidation, acquisitions, and the emergence of new players […]

Managing Component Obsolescence

A Proactive Approach CMD engineers, technicians, parts & upgrades specialists and supply chain management collaborate to source replacements and resolve the gaps caused by component and parts obsolescence. Now, a new, proactive approach holds promise for faster solutions and enhanced support for customers. Component obsolescence is considered a supply chain threat by most manufacturers. When […]

Alternative Energy Fueling Customers Enjoy the Peace of Mind of Knowledgeable, Friendly Monitoring and Support from CMD

As the demand for CNG and other alternative fuels grows, one thing remains the same; drivers fueling the vehicles will do so at all hours of the day or night.  If your station is supported by CMD monitoring, service and assistance, your customers are in contact with help 24/7/365.  And supported customers are returning customers, […]

Why Scheduling a Site Audit is a Smart Move

The Importance of Regular Site Audits to Your Uptime Efficiency Schedule Your Audit: 1-800-438-7912 or [email protected]     Visit Our Website: www.cmdenergy.com Customized equipment and site audits are focused on the specific equipment you are operating. The CMD audit profile includes review of maintenance records, observation of the equipment operating and recommendations for setting adjustments to […]

The Peace-of-Mind Difference in Service Support

Focus is on quick response and effective service solutions Our customer’s success is important to us, and that’s why our famous 24/7/365 support by trained CNG specialists is available on all CMD fueling equipment. CMD’s dedicated Call Center performs proactive monitoring, reliable reporting and analytics and quick, real-time response for CNG stations. The facility allows […]

Real-Time Data and Personal Support Predicts Success for CNG Stations

<< Back to Newsletter When speaking with CNG station owners and managers, three primary indicators of success for stations are frequently cited: 1. A high percentage of equipment uptime 2. Cost control over operation and maintenance 3. Reliable fueling throughput for drivers High Equipment Uptime Keeping stations up and running for optimal fueling uptime and […]

CMD Enhances Service Call Center

Updated Facilities, Additional Personnel CMD’s dedicated CNG Call Center targets proactive monitoring, reliable reporting and analytics and quick, real-time response for CNG stations. The new facility allows for expansion and the addition of personnel as the market and customer needs grow. “We are on track to double the number of employees dedicated to the call […]